Words matter. How we say them matters. Non-verbals have implications. Everyone wants to be heard, and leaders want to listen. Every work culture has communication challenges. After an initial consultation, a tailored program that can improve communication pain points can be created and delivered. These courses can be conducted in person or virtually. Programs often include training in connection, listening, unconscious bias, appreciative inquiry, empathy, creating partnership and emotional intelligence.
Once training programs are delivered, oftentimes the ideas and the learning get pushed aside, referenced occasionally, and rarely implemented. Applying these changes can feel overwhelming. A coach can make the training stick and keep forward movement with actionable changes that lead to a new normal. The Return On Investment (ROI) of coaching goes beyond dollars. The International Coaching Federation reports that “leaders who participated in coaching saw 50 to 70 percent increases in work performance, time management and team effectiveness.” Strong leadership impacts the workplace culture. With programs that give resources, tools and a safe place to practice new skills, a work culture can thrive.